Give Your Customers The
Best Birthday Ever

MAR 2024

By Caitlin Elgin

Hello, Pisces season! It was my birthday recently, so in addition to the love and warm greetings from my friends and family, I found my inbox also being showered with surprises from some of my favorite brands.

Birthday messages are one of the easiest ways to surprise and delight your customers - all you need to do is make sure you're capturing their birthdate! You can do this a few different ways - via your lead capture, a survey or onsite quiz, or via your loyalty program.

Here are some thoughts on what makes a successful birthday campaign:

Personalization: All of these included my first name, which felt very welcoming and special. Pro tip: it's a good idea to have a fallback like "friend" in case you haven't captured a subscribers' name yet.

  • Special Perk: These all offered me either a discount or bonus points for my loyalty profile, which was definitely welcome for my special day. You could also try things like free shipping, a gift with purchase, or a free download. Don't want to use a discount? A friendly message from the founder is a nice way to remind customers you care.

  • Celebration: Each of these messages had a uniquely on-brand way to celebrate with me! It's a fun opportunity to do something creative with a graphic or festive product image.

Here's a few things you can also try that will take your birthday messages to the next level:

  • Make sure it's clear how to redeem any offer you share, including points. You can also use this as a moment to provide a little extra education on your loyalty program.

  • Personalize the message even further with recommended products or a best sellers showcase.

  • Send a reminder message towards the end of the birthday month to drive additional purchases.

Want more strategy tips? Send us an email at hello@fluencyfirm.com